Frequently Asked Questions
Everything you need to know about shopping at Soundgarden.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location.
What is your return policy?
Soundgarden offers a 30-day return policy for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return label.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your products covered by a warranty?
Yes, all Soundgarden products come with a 1-year limited warranty against manufacturing defects. Documentation for your warranty is included in the product box.
Can I change or cancel my order after it has been placed?
We process orders quickly, but if you contact us within 1 hour of placement, we can usually modify or cancel your order before it reaches the fulfillment stage.